Contact Us & FAQ

 Contact Us:

KRAFTYVILLE   

C/o Le Anne Thompson

117 LOIS LANE NE

MILLEDGEVILLE,GA

Email Us : info@kraftyville.com 

478-363-4760 (Business Line )

478-233-8757  ( Secondary Line)

**Note For Faster Response time Reach us on Facebook  Business Page or Call/Text 478-363-4760 line**

 

Milledgeville Store Front Hours:

• Monday 11-8PM
• Tuesday 2-8 pm
• Wednesday 11-8PM
• Thursday 11-8PM
• Friday 9-2  5-8pm 
• Saturday 11AM-5PM 
• Sunday - 2PM-5PM

Check Out  Facebook Page for Up to date Store Closures! Click here

https://www.facebook.com/KRAFTYVILLE/

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 FAQ.

 

What Payment methods do you accept?

Online:

1.  PayPal
2. Visa
3. MasterCard
4. Discover
5. American Express
6. Amazon Express
7. Apple Pay

In-Store 

1. Cash (American Currency) 
2. Cash App 
3. PayPal
4. Visa
5. MasterCard
6. Discover
7. American Express

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Do you have a store I can shop in and  order online with pick up Locally?
Yes, we do have a store front for walk-in shopping. Milledgeville,Ga (The Krafty Shack ) is currently  is in a  Residential Neighborhood location beside Founder Le Anne Thompson private home. You will able to choose Local Pickup as a shipping option at checkout. If you are passing through Milledgeville,Ga and would like to pick up your order, please contact us to let us know before you order and we will provide a free shipping code for your convenience.

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How fast can I pick up my order?
Currently, orders are usually ready within about 3-6 hrs after they are placed, or sooner depending our workload. We fill orders as quickly as possible while still taking time to make sure they are accurate, so keep in mind that emailing us to ask when it will be ready before or after you place your order only distracts us from meeting your expectations. The sooner we receive your order, the sooner we can fill it.  

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The Order to Fulfillment Process
The first email you receive will state that it is PROCESSING. This means we have your order in queue to be filled. When you receive the email that your order is COMPLETED you may pick it up Monday-Friday 9AM-8PM and Saturday11AM-5 PM. If you do not receive your confirmation emails, please check your SPAM or Junk Mail folders. 

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Refund on Online/ Instore Orders 

 NO Refund on Vinyl Pickup instore or Delivered by Mail or Person. 

There is 20% restock & all credit card fees  will be taken out.

 All orders Not Pick up in 7 Days after Order will NOT be REFUNDED. 

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Out of Stock Items

We will email you let you know if there a delay. Mostly we have items in stock next day. Be sure to print and bring a copy of your order with you. Apparel Lines can range from 2-5 days delay if out of stock. 

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Can your store save my credit card for future orders and is it safe? 

Yes we offer this option when paying with a credit card. It is safe because our store is up to date with the latest security including SSL encryption and a certified PA-DSS payment application.

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How do I see the real time shipping rates on your website?

Once you have items in your cart, click on View Cart. This can be done within the Add to Cart popup, by expanding the Mini Cart in the top right corner, or by clicking on the Shopping Cart link in the footer.

Now that you are in the cart, click the "Estimate Shipping Cost" button. Enter your state and zip code into the popup box that appears. Then click "Submit" or just press enter. The rates will be displayed.

Note: if you are already logged in as a customer, you will need to go to the Checkout page to see rates.

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What are your Shipping Rates?We calculate real time rates based on weight and shipping destination with the USPS and UPS. We also have a Flat Rate $6.95 (USA only) shipping option that you can select.** our resellers and Bulk order has a discount Rate Shipping**In stock orders that are placed we try to ship same day or within 3 day window. Holiday and Weekend are Excluded from this policy.

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Is USPS Priority Mail a guaranteed Service?

NO. The USPS describes it as a 1-3 day service with no guarantee.  Kraftyville Flat Rate is either First Class with Tracking or USPS Priority 1-9 day service. Also, the transit times listed on our website that look like part of the name (USPS Priority Mail 1-Day, USPS Priority Mail 2-Day, USPS Priority Mail 3-Day) are just estimates by the USPS about when your package should arrive.

This is the recommended carrier for time sensitive orders We recommend this below:   if  you need a guaranteed service. 

USPS Priority Mail Express

UPS Services